It is observed that many organizations pay a lot of attention to implementing SAP R/3 solution, but are ignorant on using SAP R/3 as a 'Business Driving Tool'.
Normal SAP R/3 implementation has 25 years of life span. The 'go-live' stage of an SAP R/3 implementation is just 'the end of the beginning'.
The implementation partner naturally concentrates on acceleration of the implementation activity, knowledge transfer and minimum changes to SAP provided standard customization. In this process, the business units undergo a lot of changes. But the IT department seldom changes. SAP R/3 is treated like traditional IT once go-live occurs.
The organization should view SAP as an instrument for continuous improvement. The vision of SAP R/3 implementation should be evolutionary and not static. IT implementation should be viewed as a great opportunity to incorporate make synergy in IT and Business units. One should understand that traditional IT approach can not drive business, it can just give support to the business. The traditional approach of IT staff is to ignore business needs and the traditional Business people approach to stay away from IT. Senior management must drive IT for business purpose.
Business people should take ownership to run IT for their business needs. That does not means to order for new reports or new codes, but to understand SAP given processes, the rational behind them and to tailor the same to get more value for their business. SAP R/3 should become an engine for benefit and not a cost center.
To achieve this benefit, the 'As is-To be' analysis should be continuously done. It is not one time activity to be done while implementation.
Post implementation success can be achieved by going through the Five steps roadmap.
Five Steps for post-implementation success
1. Realign Business & IT
2. Implement post go-live Analysis
3. Enduring Technical Infrastructure
4. Continuous Training
5. Setting-up your COE
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